btb99's Privacy Policy — Your Information Is Our Responsibility
We believe it is our ethical and professional responsibility to protect every player's personal information — following SSL encryption and strict privacy standards.
Introduction & Scope
1.1 — Purpose of This Policy
btb99 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This policy explains what types of personal information we collect, how it is stored, when and why it is used, and what your rights are.
When you visit the btb99 website, open an account, or use any of our services, this Privacy Policy automatically comes into effect. We never sell your information to third parties without your consent.
1.2 — Who This Applies To
This policy applies to the following individuals:
- All registered account holders at btb99
- Any visitor browsing the website
- Individuals who contact our customer support team
- Participants in promotional activities
This platform is for people aged 21 and above only. Collecting information from minors is against our policy. If we become aware that information from a minor has been collected, it will be deleted immediately.
What Information We Collect
btb99 only collects information that is necessary for providing services, ensuring security, and meeting legal obligations.
2.1 — Registration Information
Information we collect when you open an account:
- Full name and date of birth
- Email address
- Mobile number
- Preferred currency (Bangladeshi Taka)
- Username and password (stored in encrypted form)
2.2 — Identity Verification Information
For security and fraud prevention purposes, we may collect:
- Copy of national ID card or passport
- Proof of address
- Proof of payment method (such as bKash or Nagad account verification)
- Selfie or photo (where applicable)
2.3 — Transaction Information
For financial activities, we record the following information:
- Deposit amount and date
- Withdrawal amount and date
- Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
- Transaction ID and status
- Bonus claim and usage history
2.4 — Usage Information
Information automatically collected to improve the platform:
- IP address and device type
- Browser type and version
- Pages visited and time spent
- Game play history and statistics
- Login and logout times
- Cookies and session data
Purpose of Data Use
3.1 — Delivering Core Services
btb99 uses your personal information to manage your account, process transactions, and deliver a gaming experience tailored to your preferences. When you deposit or withdraw via bKash or Nagad, the relevant information is used to confirm the associated transaction.
3.2 — Security & Fraud Prevention
We apply advanced security measures to keep your account and financial information safe. We analyze data to detect suspicious activity, prevent multiple accounts, and comply with anti-money laundering regulations.
3.3 — Improving Customer Support
Our 24/7 live chat and email support team uses your account information to resolve your issues quickly. When you email [email protected] or contact us via live chat, having your previous information on hand allows us to provide faster and more accurate assistance.
3.4 — Communication & Notifications
We may contact you for the following purposes:
- Transaction confirmation messages
- Urgent security-related notifications
- Account verification requests
- Promotional offers (only with your consent)
- Notices of important platform policy changes
3.5 — Platform Improvement & Analytics
We analyze aggregated (anonymized) data to improve the user experience. Which games are most popular, when people play the most, and where users are running into problems — this information helps us continuously improve btb99's services.
Data Sharing & Third Parties
4.1 — Payment Processors
To process your deposits and withdrawals, we share the necessary information with payment service providers such as bKash, Nagad, Rocket, and Upay. These providers follow their own privacy policies and may only use this information to complete transactions.
4.2 — Legal Obligations
We may be required to provide information under court orders, valid requests from government authorities, or applicable law. In such cases, we provide the minimum amount of information within legal limits and notify you where possible.
4.3 — Technology Service Providers
Technology service providers handling server hosting, data analytics, and cybersecurity may have limited access to our data. All such providers are bound by strict confidentiality clauses in our agreements with them.
4.4 — Responsible Gaming Partners
If excessive gambling behavior is identified on a player's account, a very limited and necessary amount of information may be shared with responsible gaming support organizations — entirely for your wellbeing.
Cookies & Tracking Technologies
5.1 — What Cookies Are and Why We Use Them
Cookies are small text files stored on your device that help our website recognize you. btb99 uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions and ensuring security
- Functional cookies: Remembering your preferences and settings
- Analytics cookies: Monitoring and improving site usage
- Security cookies: Detecting fraudulent activity
5.2 — Managing Cookies
You can delete or block cookies from your browser settings at any time. Please note, however, that disabling essential cookies may prevent some key btb99 services from working properly — such as staying logged in or completing transactions.
Data Security Measures
btb99 uses industry-leading technology to protect your information.
6.1 — Encryption
Our platform uses SSL (Secure Sockets Layer) encryption, which encrypts all data transmitted between your browser and our servers. Your password is stored using a strong hashing algorithm.
6.2 — Access Control
Access to your account information is granted only to staff members who need it in a professional capacity. Every staff member is bound by a confidentiality agreement, and all access is logged.
6.3 — Regular Security Assessments
We regularly test our systems and infrastructure. We conduct audits using third-party experts to identify security vulnerabilities and resolve identified issues promptly.
6.4 — Data Backup & Recovery
Regular backups are taken to keep your information safe. In the event of a technical issue, a data recovery plan is always in place to restore data quickly.
Data Retention Period
7.1 — Information for Active Accounts
We retain all your information for as long as your account is active. Even after a request to close your account, some information may be retained for a specified period due to legal obligations.
7.2 — Financial Transaction Records
Information related to financial transactions — particularly records of deposits, withdrawals, and bonuses — is retained for the period required by legal and regulatory requirements.
7.3 — After Account Closure
After an account is closed, we delete or anonymize personal information as soon as possible. However, some information may be retained for the necessary period for fraud investigations, legal claim resolution, or regulatory compliance.
Your Rights
As a btb99 user, you have certain important rights over your own information.
8.1 — Right to Access Your Information
You can ask us at any time what information we hold about you. We are obliged to provide this information to you within 30 business days.
8.2 — Right to Correct Your Information
If any of your personal information is incorrect or incomplete, you can request a correction. Contact us via live chat or email for a quick resolution.
8.3 — Right to Delete Your Information
In certain circumstances, you can request that your personal information be deleted. We will fulfill this request unless there is a legal or regulatory obligation preventing us from doing so.
8.4 — Right to Object to Processing
You can object to promotional communications or certain types of data processing. We respect your preferences and act accordingly.
8.5 — How to Exercise Your Rights
To exercise any of the rights listed above, please contact us. We will process your request as quickly as possible after verifying your identity. You can easily reach us via btb99's 24/7 live chat or by email at [email protected].
Protection of Minors
9.1 — Age Verification
btb99 is for users aged 21 and above only. We verify age during the registration process and may request proof of identity if needed. We do not knowingly collect or store information from any minor.
9.2 — Action in Case of Unintentional Collection
If we become aware that a minor has registered on our platform, the relevant account will be immediately suspended, any deposited funds will be refunded, and the collected data will be deleted. Parents or guardians can contact us directly to report any suspicious activity.
Policy Changes and Updates
10.1 — Notice of Changes
If changes need to be made to this privacy policy, we will notify you in advance by email or through a platform notification. For significant changes, at least 30 days' prior notice will be given.
10.2 — Continued Consent
If you continue to use the platform after a revised policy is published, it will be assumed that you have agreed to the new policy. If you do not agree to the changes, you may request that your account be closed.
Privacy Contact
If you have any questions about this privacy policy or wish to exercise your data rights, please contact btb99.
For more details, please also refer to our Terms and Conditions and Responsible Gaming policy.