btb99 Terms & Conditions

Age Requirement

Users must be 21 years of age or older to use btb99's services. Access to our platform by minors is strictly prohibited. We may request relevant documents for age verification at any time.

Geographic Restrictions

btb99's services are available in specific regions only. Users from countries where online gaming is prohibited by law may not use this platform. It is entirely the user's responsibility to comply with the applicable laws of their region.

Registration Process

You must provide accurate and up-to-date information when opening an account. Only one account per user is permitted. If information provided at registration is found to be false or misleading, the account will be closed immediately.

• Provide your correct name, address, and contact details.
• Keep your account login credentials confidential.
• Do not allow any third party to use your account.
• Notify us immediately if any of your details change.

Account Security

It is your responsibility to keep your btb99 account login credentials secure. Do not share your password with anyone and change it regularly. If you suspect your account is being accessed without authorisation, notify our support team immediately.

Identity Verification (KYC)

We may request the following documents for identity verification at any time:

• Copy of National ID (NID) or passport.
• Proof of address (utility bill or bank statement).
• Proof of ownership of the payment method used.

Withdrawals may be put on hold until verification is complete. Submitting false documents will result in permanent account closure and the balance may be forfeited.

Multiple Accounts Prohibited

A single person opening more than one account is strictly prohibited. If multiple accounts belonging to the same person are detected, all accounts will be closed and all bonuses and winnings will be forfeited. Operating multiple accounts from the same device, IP address, or payment method also falls under this prohibition.

Deposit Rules

The minimum deposit amount at btb99 is ৳100 (via any method). We accept the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)

Funds deposited into the account must come only from the user's own payment method. Deposits from third-party accounts are not accepted.

Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 15 minutes to 2 hours. However, this timeframe may be extended if identity verification (KYC) is not yet complete or if an unusual transaction is under review.

• Withdrawals will always be made using the same method as the deposit.
• Withdrawals may be held if there is an unresolved dispute on the account.
• Withdrawals from unverified accounts may be limited.

Transaction Review

btb99 reserves the right to review any suspicious transaction. If money laundering or fraud is suspected, the relevant authorities may be notified and the account may be suspended immediately. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

Welcome Bonus

btb99 offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 → receive ৳1,500 bonus → total balance ৳2,500
• Deposit ৳28,000 → receive the maximum ৳20,000 bonus → total balance ৳48,000

A 20x wagering requirement applies to the bonus, calculated on the bonus amount only.

General Bonus Terms

• Each bonus offer has its own validity period — wagering must be completed within the specified timeframe.
• Another bonus cannot be claimed while one is already active.
• There may be a maximum bet limit on wagers placed with bonus funds.
• If multiple people from the same household or the same device claim a bonus, it may be rejected.
• If misuse or fraud is detected in relation to bonus use, the bonus will be cancelled.
• btb99 reserves the right to modify or cancel any promotion.

VIP Program

btb99's VIP program has 4 tiers, each offering weekly cashback:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

btb99 sets the detailed rules on VIP tier upgrade requirements and cashback processing, and reserves the right to make changes.

General Game Rules

All games on btb99 are operated by third-party software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming). The outcome of each game is determined by a random number generator (RNG) or a live dealer.

• If a technical issue occurs during a game, that round may be cancelled.
• Incorrect winnings displayed due to a system error are not valid.
• The rules set by the game provider apply equally to all players.

Sports Betting

btb99 offers betting on a range of sports including cricket, football, and kabaddi. The following rules apply to all bets:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled or postponed, the bet will be voided and the funds returned.
• In the case of a system error affecting odds, btb99 reserves the right to cancel the relevant bet.
• Bets linked to match fixing or any other misconduct will be cancelled.

Platform Security

btb99 uses SSL encryption technology to protect users' personal and financial information. We are committed to ensuring fair play as a safe and reliable platform.

Automation & Bots Prohibited

The use of any automated software, bots, scripts, or other technical aids in gameplay or betting is strictly prohibited. If such activity is detected, the account will be closed and all balances may be forfeited.

Data Protection

Users' personal information is collected and stored in accordance with our privacy policy. We never sell user data to third parties. For more details, please read our Privacy Policy.

Strictly Prohibited Actions

The following activities are strictly prohibited on btb99:

• Operating multiple accounts or abusing the bonus system.
• Using stolen or fraudulent payment details.
• Using the platform for money laundering or any illegal purpose.
• Deliberately exploiting errors in games or the system.
• Coordinating bets with other players (collusion).
• Attempting to hack or carry out a cyber attack.
• Operating an account on behalf of a minor.
• Using a personal account for commercial purposes.

btb99's Rights

btb99 reserves the right to suspend or close any account in the following circumstances:

• Violation of any provision of these terms.
• Suspicion of fraud or money laundering.
• Failure to cooperate with the identity verification process.
• Extended inactivity on the account.
• Court or government order.

User's Right to Close Account

You may request to close your account at any time through our support team. Before the account is closed, all active bets will be settled and any applicable withdrawals will be processed; however, bonuses with unmet wagering requirements will be forfeited.

As part of responsible gaming, you may also use our self-exclusion feature. Visit our Responsible Gaming page for more details.

Nature of Service

btb99's services are provided on an "as is" basis. We do not guarantee uninterrupted or error-free service. The service may be temporarily unavailable due to technical issues, server maintenance, or other reasons.

Exceptions to Liability

btb99 is not liable for:

• Losses or defeats from a user's bets.
• Interrupted gameplay due to internet connection issues.
• Losses caused by third-party software problems.
• Losses resulting from unauthorized account access, if the user shared their login credentials themselves.
• Unforeseen circumstances (force majeure) — such as natural disasters or government restrictions.

btb99's liability will be limited to the extent permitted by applicable law.

Dispute Resolution

If a dispute arises, please first try to resolve it through our support team. Contact us at [email protected] or via 24/7 live chat. Our team provides assistance in both Bengali and English.

Right to Make Changes

btb99 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will endeavour to notify users in advance.

Language and Interpretation

These terms and conditions are written in Bengali. In case of any linguistic ambiguity, the Bengali version will be considered final. Please contact our support team for any questions or clarifications.

Related Policies

In addition to these terms and conditions, the following policies also apply to the use of btb99:

• Privacy Policy — regarding the collection and use of personal information.
• Responsible Gaming — healthy gaming habits and self-exclusion options.
• FAQ — answers to common questions.